(Senior) IT Consultant (m­­/­­f­­/­­d) Microsoft Cloud D365 (CRM)

Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels. Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer Insights-Journey) and digital channels (e.g., portals). Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency. Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams. Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement. Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.