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At Vorwerk, you can.
Welcome to Vorwerk – as a
Lead Business Support & CSI (m/f/d)


ABOUT US:
Life is full of contradictions. We prove that these can be perfectly united, not only with our innovative products, but also with exciting opportunities for experienced professionals. If you are a forward-thinker and strategist who wants to make things happen, we offer you the space to pursue your ideas. Shape the future of Vorwerk with us.


We are an international and dynamic group that operates successfully in many markets.
We offer a pleasant working environment within a motivated team, coupled with both professional and personal development. Moreover, we advocate occupational health management and the reconciliation of work and family life. We give our employees the freedom they need to creatively shape the future of the Vorwerk Group together with us.

More @ vorwerk.com


JOB RESPONSIBILITIES:
  • Own the ITI relationship to the Vorwerk Local IT / Business ensuring Infrastructure services meet Vorwerk‘s business needs, that customers are satisfied and that capacity plans are aligned to Vorwerk business forecasts
  • Own the Vorwerk internal Service Governance structure providing that service levels are reported to Vorwerk Local IT / Business and that Continual Service Improvement activities are being Vorwerk-internally prioritized and communicated
  • Work with Vorwerk Local IT / Business stakeholders to prepare business cases for new or changed business services and business product consuming Infrastructure services and obtaining approvals for required budgets and Service Level Agreements for new or changed services
  • Own and evolve the following ITIL Processes: Business Relationship Mgmt, Continual Service Improvement and Capacity Mgmt