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Service Manager (m/f/d) Advisor Porta
Wuppertal
Aktualität: 23.01.2022

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23.01.2022, Vorwerk Services GmbH
Wuppertal
Service Manager (m/f/d) Advisor Porta
Responsible for whole application lifecycle and service management Setup and maintain support model with external suppliers for shared business applications Adhere to service level agreements, service measurements and service quality requirements Collaborate and manage stakeholders (business, IT, external partners, countries, management) Ownership of the incident, problem, change management, request fulfillment processes in collaboration with partners Comply with governance and guidelines in the area of service management and service strategy Work on service design, service catalogue based on application portfolio Manage application service transition topics
Master degree or comparable qualification Foundation certificate in ITIL process management methodology +5 years experience in service and application management English: Fluent Business level Experience in the general area of Webshops Bonus point: Adyen, Uniserv, Adobe Experience Manager (AEM), SAP backend systems (ERP, CRM), Customer Data Cloud (SAP CDC) Ability of open and clear communication with business partners, external service providers and internal organization International experience in different regions, functions and cultures is essential Ability to work in large, heterogeneous teams

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