Customer Satisfaction Specialist (m­­/­­f­­/­­x)

The Customer Satisfaction Specialist is the direct link between customer and our company inside each Exide plant. He/she represents the voice of the customer inside Exide, and is responsible for assuring customer satisfaction, support solving problem activities and ensure timely answers in order to solve claims and customer problems. Assure compliance with customer requirements according to Exide´s policies and follow-up customer audits. Implement all preventive and corrective actions and activities needed to meet all customer requirements. Leading crossfunctional teams focused on customer expectations, needs and requirements. Prepare, participate and follow up Customer Audits. Responsible to review and analyze audit results and customer requests / claims and share it across the plant. Participate and conduct internal audits (system, process and product). Participate and monitor in new projects and product and process homologations and re-qualifications. Perform awareness and training actions according to Customer requirements. Monitoring and updating KPI´s related to the customer (PPM, warranties, non-conformities, claims status etc.). Participate in working groups of problem solving, lessons learned, sharing and continuous improvement methodology (8D; FMEA; 6 sigma etc.). Taking responsibility that all special characteristics are correctly reported in DFMEA and PFMEA, control plan and related documents Follow internal escalation process when needed.