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Informationen zur Anzeige:

IT Service Manager (m/f/d)
Plankstadt, Basel (Schweiz)
Aktualität: 02.12.2022

Anzeigeninhalt:

02.12.2022, Corden Pharma International GmbH
Plankstadt, Basel (Schweiz)
IT Service Manager (m/f/d)
Conception, design, operate, facilitate and improve IT-Service-Management structure and processes (Service catalogues, Service Request, Incident-, Change-, Problem- and Asset Management) following the principles of the ITIL framework Coordination and cooperation with the internal and external service desk agents or service delivery partners Operate and optimize our used ITSM tools Ensuring computer systems validation requirements (GMP) as well as the data protection regulations Ensure proper use of the KPI system to measure the effectiveness and efficiency of IT service and ensure continuous quality assurance and improvement of customer satisfaction Take responsibility for the Service Reports and the implementation of the Service Reviews based on the agreed KPI's Ensure the establishment of standards, policies, guidelines for service processes and end-user lifecycle support Support service desk in day-to-day operations (1L/2L support)
Bachelor or master degree in business-informatics or comparable qualification (study / professional experience) 3+ years of experience in IT-Service-Management (structures and processes) Very good knowledge of ITIL framework combined with the ability to translate its theory into the real life Successful ITIL certification at practitioner level as well as good knowledge of ITSM tools Strong service-orientation, Well-structured and self-driven personality Strong analytical and communication skills as well as ability to move confidently in an international environment Good IT technical knowledge and understanding Experience in the pharmaceutical industry, including qualification and validation activities Fluent in English and intermediate command of the German language

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